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Frequently Asked Questions
How long does delivery take?
keyboard_arrow_downDo you ship across Canada 🇨🇦 ?
keyboard_arrow_downYes. Aquara Boards currently ships to all provinces and territories within Canada.
How can I track my order?
keyboard_arrow_downOnce your order has been shipped, you will receive an email confirmation containing a tracking number. This tracking number can be used on our “Track Your Order” page.
Which shipping carriers are used?
keyboard_arrow_downOrders may be delivered by Canada Post, UPS, Purolator, FedEx, or other logistics partners, depending on the destination and package size.
What should I do if my order has not arrived?
keyboard_arrow_downIf your order has not arrived within the estimated delivery timeframe, you may contact our support team at contact@aquaraboards.com for assistance. Learn more
Can I return a product if I change my mind?
keyboard_arrow_downYes. Customers may request a return within 14 days after delivery, provided the product is unused and returned in its original packaging with proof of purchase. Learn more
What should I do if I receive a damaged or defective product?
keyboard_arrow_downIf your product arrives damaged or defective, please contact our support team within 10 days of delivery with your order number and photos of the issue.
Who is responsible for return shipping costs?
keyboard_arrow_downReturn shipping costs are generally the responsibility of the customer unless the product received is defective, damaged during shipping, or incorrect. Learn more
How are refunds processed?
keyboard_arrow_downOnce the returned product has been received and inspected, refunds are issued to the original payment method. Processing times may vary depending on your financial institution.
How long does it take to receive a refund?
keyboard_arrow_downAfter the return is approved and processed, it may take 7 to 14 business days for the refund to appear on your bank statement depending on your financial institution.
Is paddle boarding difficult for beginners?
keyboard_arrow_downPaddle boarding is generally considered accessible for beginners. Many boards are designed to provide stability on the water, which can make them easier to balance and learn on
How stable is a paddle board on the water?
keyboard_arrow_downStability depends on the width, length, and design of the board. Wider boards typically provide more stability, which may be helpful for beginners or recreational use.
How long does it take to inflate a paddle board?
keyboard_arrow_downInflation time can vary depending on the pump used and the user. Inflatable paddle boards can typically be inflated within a few minutes using a compatible pump
Can I transport a paddle board easily?
keyboard_arrow_downOur paddle boards are designed for convenient transport and storage. Each board includes a carrying bag, making it easier to move and store the board when not in use.
How should I take care of my paddle board?
keyboard_arrow_downTo keep your paddle board in good condition, rinse it with fresh water after each use, especially after saltwater sessions. Let it dry completely before storing it in a cool, shaded place away from direct sunlight. Avoid dragging it on rough surfaces, and store it slightly inflated if possible to help maintain its shape. Regular care will help extend its lifespan and keep performance consistent.
Still have questions?
Free shipping
Free shipping available across Canada on all orders.
14-day returns
Return your order within 14 days if it’s not the right fit.