Return eligibility

From the date of delivery, customers have:

• 10 days to report a damaged, defective, or incorrect item
• 14 days to request a return or exchange for a new, unused item

To be eligible for a return, items must:

• Be unused and in original condition
• Be returned with original packaging, accessories, and documentation
• Be accompanied by proof of purchase

Damaged or defective Items

If you receive a damaged or defective product, you may request:

• A replacement item
• An exchange
• A full refund

Proof of damage (photos or videos) may be required.

Return process

To start a return request, please contact us at:

📧 contact@aquaraboards.com

Please include:

• Order number
• Description of issue
• Photos if applicable

Our team will review your request and provide return instructions if approved.

Return shipping costs

Return shipping costs are the responsibility of the customer unless:

• The item is defective
• The item was damaged during shipping
• The wrong item was shipped

Failed delivery or unclaimed parcels

If a package is returned to us due to:

• Failed delivery attempts
• Customer absence
• Parcel not collected from pickup location

Customers may choose between:

• Reshipment (additional shipping fees may apply)
• Refund (original shipping cost may be deducted)

Refund processing time

Once your return is received and inspected, refunds will be issued to the original payment method.

Please allow:

7 to 14 business days for the refund to appear on your bank statement.

Processing times may vary depending on your financial institution.

Questions

For any questions, please contact us:

📧 contact@aquaraboards.com