Order processing time

All Aquara Boards orders are processed within 1 to 2 business days (Monday to Friday, excluding public holidays).

Orders placed on weekends or public holidays will be processed on the next business day.

Processing includes payment verification, order confirmation, and preparation for shipment.

Customers will receive:

• An order confirmation email after purchase
• A shipping confirmation email including a tracking number once the order has shipped

Shipping destination

Aquara Boards currently ships within Canada only.

International shipping is not available at this time.

Estimated delivery timeframe

Orders are shipped after processing.

Order processing time: 1–2 business days
Delivery time: 4–7 business days

Estimated total delivery time: 5–9 business days from the order date.

Delivery times are estimates and may vary depending on logistics operations, carrier delays, weather conditions, remote delivery locations, or peak periods.

Shipping costs

Shipping costs are calculated and displayed at checkout.

From time to time, Aquara Boards may offer promotional free shipping. When applicable, free shipping will be clearly indicated during checkout.

Shipping carriers

Aquara Boards works with logistics partners and Canadian carriers, which may include:

• Canada Post
• UPS
• Purolator
• FedEx

Carrier selection depends on destination, package size, and logistics requirements.

Order tracking

All shipped orders include a tracking number.

Tracking information will be sent via email once the order has been shipped.

Tracking updates may take several days to appear depending on the carrier.

Shipping delays

Aquara Boards is not responsible for delivery delays caused by carrier issues, logistics disruptions, weather conditions, or incorrect shipping information provided by the customer.

Delivery timeframes are estimates and not guaranteed.

Lost or damaged packages

If your package is lost or arrives damaged, please contact us within 7 days of the delivery date.

We will assist you in opening an investigation with the shipping carrier and work toward an appropriate resolution.

Incorrect shipping address

Customers are responsible for providing accurate and complete shipping information.

Aquara Boards is not responsible for delivery issues caused by incorrect or incomplete addresses provided at checkout.

Contact information

Email: contact@aquaraboards.com